Over the past year, we’ve seen more and more brands going beyond just using Facebook for pure engagement with consumers. Many are now using it as a commerce platform as well – and it makes perfect sense. For one, consumers often look for coupons or discounts from brands on social platforms (according to a 2010 study*, when asked what type of interaction people are looking for when engaging with companies/brands online, 77% of respondents said they are looking for incentives).
If consumers are pro-actively seeking sales-related messages, why not actually SELL products where they “live” on Facebook? Go for it. Just make sure that your brand’s sales-related messages are not too intrusive.
So how do you sell on Facebook? Facebook storefronts are often developed by third-party software developers who integrate a ”Shop Now” section into a brand’s existing page. This allows retailers, like Best Buy, and brands themselves, like Pampers, to showcase products on their page and, more importantly, make those products “shareable” to consumers. The Pampers example is particularly noteworthy, as it was P&G’s first foray into the F-commerce space and they launched their store using Amazon.com’s eCommerce capabilities, last fall.
Have you ever purchased anything, as a result of clicking around on a brand’s Facebook page?
*Source: Cone 2010 Consumer New Media Study, October 2010